Terms of service
Luxe Cadeau – Terms & Conditions
Welcome to Luxe Cadeau. By using our website and placing an order, you agree to the following Terms & Conditions, which govern your use of our site and services. Please read them carefully.
1. About Us
This website is operated by Luxe Cadeau Ltd, based in New Zealand. Throughout the site, the terms “we”, “our”, and “us” refer to Luxe Cadeau Ltd.
We reserve the right to update or modify these terms at any time. Your continued use of our site after changes indicates your acceptance of the updated terms.
2. Products & Descriptions
We take care to ensure all products are accurately described and represented. However, slight variations in colour, finish, or presentation may occur due to differences in photography, lighting, or screen settings.
We may modify or discontinue products without notice. We also reserve the right to limit quantities or refuse service at our discretion.
3. Orders & Payment
All orders placed are subject to acceptance and availability. An order confirmation does not guarantee acceptance — we may cancel or modify an order if stock is unavailable, if there is an error in pricing or description, or if we suspect misuse of our services.
All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise stated. Shipping fees are additional and shown at checkout.
Payment is required in full at the time of purchase. By submitting payment, you confirm you’re authorised to use the payment method provided.
4. Delivery
We aim to dispatch orders on your requested delivery date where possible, but delivery times are estimates only and not guaranteed. Once an order is handed over to the courier, delivery is out of our control, and risk passes to you.
5. Returns & Refunds
Due to the bespoke and perishable nature of our products, returns or exchanges are only accepted in specific circumstances.
We will happily resolve any issue if:
- Your gift box arrives with significant damage that occurred in transit.
- You receive an incorrect item.
- A product is faulty or unusable.
Please notify us within 3 business days of receiving your order by emailing info@luxecadeau.co.nz with your order number and a photo of the issue.
For health & safety reasons, the following cannot be returned:
- Food & beverage items (including alcohol)
- Personal care or grooming items
- Customised or made-to-order products
- Any claims made after the 3-day period
Change-of-mind returns are not accepted.
6. Intellectual Property
All content on our site — including text, images, designs, and logos — is the property of Luxe Cadeau Ltd and may not be reproduced or used without written permission.
7. Use of Our Site
You agree to use our site and services only for lawful purposes and not in any way that may harm Luxe Cadeau, our customers, or our partners. Misuse of the site may result in termination of your access.
8. Privacy
We respect your privacy and handle your information in accordance with our Privacy Policy. By using our site, you consent to our collection and use of your information as described.
9. Liability
To the maximum extent permitted by New Zealand law, Luxe Cadeau is not liable for any indirect or consequential loss, or any loss of profit, revenue, or data arising from your use of our products or services.
10. Governing Law
These terms are governed by the laws of New Zealand. Any disputes will be resolved in the New Zealand courts.
Contact Us
If you have questions about these Terms & Conditions, please contact us at:
📧 info@luxecadeau.co.nz